Terms & Conditions
Roots fruits & flowers: Terms and conditions
Order Form and Payment
You will be guided through the Order Form and will be required to provide
us with your personal details, the recipient's details and all necessary
payment details.
Delivery
Incorrect personal details may lead to problems or delays in delivery, so
before placing your order, please ensure you have included the full name,
address details, including accurate postcode and telephone number of the
intended recipient and your daytime contact telephone number or e-mail
address so that we can notify you in the event that any delivery problems
are encountered. Special delivery conditions apply to certain locations
where a third party is involved such as hotels, hospitals and offices. In
such cases, the signature of the person authorised to receive the order
shall be accepted as proof of delivery and fulfillment of the order.
All products are subject to availability. In the event of supply
difficulties, we reserve the right to substitute a product of equivalent
value and quality without notice.
Standard delivery is charged at £5.00 for local deliveries. Deliveries outside
of our standard delivery area will be made via the Interflora network or by
Roots fruits & Flowers at an increased delivery charge. For deliveries made
outside the UK, delivery is charged at £7.99. If you request delivery in remote
areas you will be advised of any additional charges.
Deliveries will be made during working hours. To guarantee AM or PM delivery
times a £3.00 surcharge will be made.
is reasonably practicable but you acknowledge that on the intended delivery date,
particularly in respect of orders received for same day delivery or for Sundays
and public Holidays cannot be guaranteed.
Acceptance of your order you will be advised by e-mail conformation. For same
day delivery within the UK, Republic of and Channel Islands your order must be
placed by 11.00am GMT and orders received for Sundays or Public Holidays will be
delivered the next working day.(more notice will be required at peak periods
Valentine's day, Mothers day & Christmas).,
In respect of orders outside the UK, Channel Islands and Republic of Ireland
delivey shall be made as soon as
Roots fruits & Flowers delivers to the Glasgow area. Delivery charges apply.
We deliver to the rest of the UK or Europe using the Interflora relay service
Our delivery service is not available on Sundays or UK public holidays.
Roots fruits & Flowers delivers nationally to the UK, by Interflora Relay.
Delivery and service charges apply. If you are unsure please call 0141 339 5817
for advice on delivery.
If there is no one at the address when our drivers try to deliver the
flowers , a card will be left with contact numbers to ring for re
scheduling the delivery.
Personal Messages
You must agree that any messages sent by us as a third party will not
contain anything that can be construed as vulgar, abusive, harassing,
racist or defamatory and that may cause upset and embarrassment to the
recipient or any other person. Roots fruits & Flowers has the right to refuse to
send or display objectionable messages.
Returns Policy
We hope you will be delighted with your roots fruits & flowers products.
However, if you are not happy with your goods then you may return them
providing they are received by us within 7 working days of receipt. The
goods must be unused and unmarked. This does not affect your statutory
rights. Failure to do so will prevent us from processing any refunds or
exchanges. Products should be returned in the same condition as when they
arrived with the original packaging intact and tags attached. Please take
care when unpacking & repacking. We cannot be held responsible for goods
lost in transit. Please also note that you are responsible for taking all
care to ensure the items are received in good condition and not damaged
in transit.
It is recommend that you send by registered post & retain proof of
posting. Refunds and exchanges are made approximately two weeks after
receipt of goods to allow for inspection. Customers who have paid by
credit card will have their accounts credited. Refunds will not be made to
a third party.
As soon as we receive your returned goods we will process your request. We
will contact you to offer either an alternative or a refund. Post and
packaging costs are not refundable unless the item is faulty. In the event
of the goods being faulty we will cover all costs for postage and either
refund or exchange the goods.
Liability
If the flowers we deliver are not what you ordered or are damaged or
defective, or the delivery is of an incorrect quantity, we shall have no
liability to you unless you notify us of the problem within 10 working
days of the delivery of the products in question.
Some products from Roots fruits and flowers are of a vintage nature and are
therefore NOT in perfect condition. If you are concerned about this please
call Roots fruits & Flowers on 0141 339 5817 for advice BEFORE you place your
order. Vintage pieces are generally one off finds. Please note photographs
are not to scale. Colours are reproduced as accurately as possible,
however as with all photography there may be some variation.
Save as precluded by law, we will not be liable to you for any indirect or
consequential loss, damage or expenses (including loss of profits,
business or goodwill) howsoever arising out of any problem you notify to
us under this condition, and we shall have no liability to pay any money
to you by way of compensation.
We shall have no liability to you for any failure to deliver products you
have ordered or any delay in doing so that is caused by any event or
circumstance beyond our reasonable control, including breakdown of systems
or network access, flood, fire, explosion or accident.
Except for our affiliates, directors, employees or representatives, a
person who is not a party to this agreement has no right under the UK
Contracts (Rights of Third Parties) Act 1999 to enforce any term of this
agreement, but this does not affect any right or remedy of a third party
that exists or is available apart from that Act.
Cancellation
Should you need to cancel or amend your order, please notify us as soon as
possible by telephone on +44 0141 339 5817, preferably 24 hours before
the delivery date, we can then process the cancellation or amendment of
your order. If order has been delivered or made up you may be fully or in
part charged.
Security
All customers' credit card details are kept safe from fraud or
unauthorised misuse on a secure server. Once card details are collected
they are deleted from the server.
Disclaimer
Whilst we agree to use our reasonable endeavours to ensure that the
website is fully operational and error free, we cannot guarantee this and
therefore accept no responsibility for any defects and/or interruption of
the website, and shall be released from our obligations under these Terms
& Conditions in the event of any cause beyond our reasonable control which
renders the provision of the website impossible or impractical.
We exclude, to the fullest extent permitted by applicable laws, and save
in respect of death or personal injury arising from our negligence, all
liability of any claims, losses, demands and damages arising directly or
indirectly out of or in any way connected with your use or inability to
access the Wild at Heart site and/or the Wild at Heart service. This
exclusion shall apply in respect of, without limitation, any costs, loss
of profits, loss of contracts or business opportunity, loss of data and
any other consequential, incidental, special or punitive damages, even if
we have been advised of the possibility of such damages, whether arising
in contract, tort, under statute or otherwise PROVIDED THAT nothing
contained in these Terms & Conditions affects or will affect the statutory
rights of the customer or the recipient in relation to the quality,
fitness or description of the products supplied.
General
We reserve the right to supplement and amend the Terms & Conditions on
which you are permitted access to the website from time to time. Any
changes will be posted on the website and it is your responsibility as a
customer to review any changes on accessing the website.
Additionally, we reserve the right to suspend, restrict or terminate
access to the website for any reason at any time.
These Terms & Conditions shall be deemed to include all other notices,
policies, disclaimers and other terms contained in the website, provided
that in the event of a conflict between any such other notices, policies,
disclaimers and other terms, these Terms & Conditions shall prevail. If
any of these Terms & Conditions are held to be invalid or enforceable, the
remaining provisions shall remain in full force and effect. These Terms &
Conditions include Roots Fruits & Flowers Byres Road.
Data Protection/Privacy
Our policy is to respect the privacy of all customers. We will not
monitor, edit or disclose any personal information about you or your
accounts, including its content without your prior permission, unless we
are required to do so to conform to legal requirements or comply with
legal process.
We shall ensure that we comply with the requirement of all current data
protection legislation including, without limitation, the Data Protection
Act 1998 (as replaced, modified or re-enacted from time to time). We shall
only use personal data received from you for the purpose of fulfilling our
obligations under these Terms & Conditions.
These Terms & Conditions shall be governed by and construed in accordance
with English law and the parties agree to submit to the exclusive
jurisdiction of the English Courts.
Roots Fruits & Flowers 2008